The Future of Finance: How AI is Transforming Banking and Insurance

November 14, 2025 - 10:59

Bill Borden, Corporate Vice President of Worldwide Financial Services at Microsoft, recently shared insights on the transformative impact of agentic and generative AI in the financial sector. Speaking at the Building a Future-Ready Business event in New York, Borden highlighted how these advanced technologies are reshaping the landscape of banking, capital markets, and insurance.

Borden emphasized that the integration of AI is not merely a trend but a fundamental shift in how financial institutions operate. By automating processes and enhancing decision-making, AI is enabling banks and insurers to offer more personalized services to their customers. This evolution is expected to lead to greater efficiency and improved risk management.

Moreover, Borden pointed out that generative AI can assist in creating new financial products and services, allowing companies to respond more swiftly to market demands. As these technologies continue to evolve, they are likely to redefine the competitive dynamics within the finance industry, paving the way for innovation and growth.